Refund policy

RETURN & REFUND POLICY

At Truly Purposed Co., we want you to feel confident and happy with your purchase. If you need to request a return, please review the guidelines below.

Returns

Eligible items may be returned within 7 days of delivery. The return period begins on the date your tracking information shows that your order was delivered.

To be eligible for a return, merchandise must be unworn, unused, and in its original condition with all original tags and packaging intact.

To request a return, please contact Truly Purposed Co. within the 7-day return period. Returns must be approved before merchandise is sent back. Return instructions will be provided after your request has been reviewed.

Once a return request is approved, the item must be shipped according to the return instructions provided and within the required return timeframe.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to a shipping or fulfillment error.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and work toward a resolution. Photos may be requested to document the problem.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or item, you may return an eligible item according to our return policy and place a new order.

Refunds

Once an approved return has been received and processed, you will be notified regarding your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Certain products may be designated as final sale or non-returnable. Any applicable restrictions will be noted on the product listing or communicated during the return process.

Order Cancellations

Orders begin processing quickly. Cancellation requests may be submitted within 24 hours of purchase, but cancellation cannot be guaranteed once an order has entered processing or has shipped.

Questions About a Return?

Please contact Truly Purposed Co. before sending any merchandise back. Return instructions and the appropriate return destination will be provided after your return request has been approved.