Shipping policy
Truly Purposed Co.
At Truly Purposed Co., we are honored that you've chosen to shop with us. Every order is carefully processed with the goal of bringing you beautiful, modest fashion that inspires faith, grace, and purpose.
Thank you for supporting our small business!
Order Processing
Orders are typically processed within 2–5 business days after your purchase is placed.
Please note that orders are not processed, shipped, or delivered on weekends or major holidays.
During new collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.
Shipping Time
Once your order has been processed, most orders arrive within 7–15 business days, depending on your location and the shipping carrier.
Because we partner with trusted suppliers to bring you a carefully curated selection of modest apparel, shipping times may occasionally vary by product.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking information.
Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
Multiple Shipments
If your order contains multiple items, they may arrive in separate packages.
This allows our suppliers to ship items from the locations where they are available, helping us provide a wider selection of products.
If this happens, there's no need to worry—your remaining items are still on their way.
Shipping Delays
While we work hard to ensure timely delivery, occasional delays can occur due to factors beyond our control, including:
- Weather conditions
- Carrier delays
- Customs processing (when applicable)
- High holiday shipping volumes
If your package experiences an unexpected delay, we'll gladly assist you in tracking your order and providing updates whenever possible.
Incorrect Shipping Address
Please double-check your shipping address before completing your purchase.
Truly Purposed Co. is unable to guarantee replacement or refunds for orders shipped to an incorrect address provided at checkout.
If you notice an error, please contact us as soon as possible. We'll do our best to make changes before your order is processed.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
We'll work with you and the shipping carrier to help resolve the issue as quickly as possible.
Questions?
We're always happy to help!
If you have any questions regarding your order, shipping, or tracking information, please contact us.
📧 Email: trulypurposedco@gmail.com
We'll respond as quickly as possible and do our best to provide the support you need.
"At Truly Purposed Co., our prayer is that every package you receive is more than just clothing—it’s a reminder that you are beautifully created, deeply loved, and truly purposed."